Terms of Service

Effective 15 November 2026

1. Using Swayama

You must be at least 18 and able to enter into a contract. If you use Swayama for a business, you agree to these terms for that business and confirm you are allowed to. Swayama is currently available by invitation, and we may decide who can join.

2. Your account

Keep your sign-in details safe and tell us at once if you think someone else has used your account. You are responsible for what happens in your account, including what people you invite do.

3. Accounts you connect

You may connect only Google Business Profiles, websites, WhatsApp numbers and other accounts that you own or are authorised to manage. Your use of those platforms is also governed by their own terms, such as Google’s and Meta’s. Swayama is not affiliated with or endorsed by Google, Meta, OpenAI, Anthropic or Perplexity.

4. AI drafts and your approval

Saarthi, Swayama’s AI, writes drafts such as review replies, posts and profile changes. AI can make mistakes. Swayama publishes to Google or other public places only after you approve and confirm. You are responsible for what you approve. Automatic WhatsApp replies follow the information and rules you give Swayama, and you are responsible for keeping them accurate.

5. Rankings, reports and AI answers

Rankings, AI-answer checks and reports show what we measured at the time of each check. Google, AI assistants and other platforms change their results, and we do not guarantee any ranking, visibility, number of customers or other outcome.

6. Fees and payment

• Paid plans are billed monthly in advance through Razorpay, at the price shown when you subscribe. Indian businesses pay GST on top.
• A free trial lasts 14 days, one per business per app. At the end of the trial you can choose a paid plan or move to the free plan.
• Plans have no lock-in. You can cancel at any time and your plan stays active until the end of the period you have paid for. We do not refund part-used periods, except where the law requires it.
• If you were charged by mistake or charged twice, tell us within 30 days and we will refund the extra amount to the original payment method within 7 working days.
• We will tell you at least 30 days before any price change takes effect for your plan.

7. Acceptable use

Do not use Swayama to:

• post fake reviews, offer rewards for reviews, or mislead customers;
• send spam or messages people have not agreed to receive;
• break the law or the terms of Google, Meta or other platforms;
• try to break, overload, copy or reverse-engineer Swayama, or reach data that is not yours.

We may suspend an account that does this. Where we can, we will tell you first and give you a chance to fix it.

8. Your content and ours

Your business information, and the content you approve and publish, stays yours. You give us permission to use it to run and improve Swayama, as our Privacy Policy describes. Swayama itself, its software, design and the name, belong to us.

9. Availability and changes

We work to keep Swayama running, but it may sometimes be unavailable, for example during maintenance or when Google, Meta or another platform changes or limits its service. We may change features. If we remove a paid feature you rely on, you can cancel and we will refund the unused part of that period.

10. Ending your use

You can stop using Swayama and ask us to erase your data at any time; see the Privacy Policy. We may end these terms if you seriously or repeatedly break them, or if we stop offering Swayama. If we stop offering it, we will give you at least 30 days’ notice and refund any unused prepaid fees.

11. Liability

Swayama is provided “as is”. To the extent the law allows, we are not liable for indirect or consequential losses such as lost profits, lost customers or lost data. Our total liability to you for any claim is limited to the fees you paid us in the 3 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

12. Indemnity

If someone makes a claim against us because of content you approved, accounts you connected without authority, or your breach of these terms, you agree to cover our reasonable costs of that claim.

13. Law and disputes

These terms are governed by the laws of India. Courts in Bengaluru, Karnataka have jurisdiction, though we will always try to settle a problem with you directly first.

14. Changes to these terms

If we change these terms, we will update the date above and, for important changes, tell you by email or in the app at least 15 days before they take effect. Continuing to use Swayama after that means you accept the new terms.